Privacy Policy
1. Introduction
PlayerSaloons.com is operated by SkillPlay Ltd (“PlayerSaloons,” “we,” “us,” or “our”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect personal data when you access or use PlayerSaloons.com, create an account, participate in skill-based video game tournaments or competitions, use website credits, make payments, request withdrawals, contact us, or otherwise interact with our website, platform, products, services, and communications.
This Privacy Policy should be read together with our Terms and Conditions, AML Policy, Compliance Policy, and any other policies or notices made available on PlayerSaloons.com.
2. Scope of this Privacy Policy
This Privacy Policy applies to personal data collected through or in connection with:
This Privacy Policy applies only to personal data processed by PlayerSaloons. It does not apply to third-party websites, payment providers, banks, open banking providers, identity verification providers, fraud-prevention providers, game publishers, console platforms, social media platforms, streaming platforms, or other third-party services that may have their own privacy policies and terms.
Where third-party providers process your personal data independently, their own privacy policies will apply. We encourage you to review those policies before using third-party services connected to PlayerSaloons.
We collect personal data in different ways depending on how you use PlayerSaloons, including information you provide directly, information collected automatically, and information received from third-party providers.
When you register, use the Services, contact us, participate in competitions, make payments, request withdrawals, or communicate with us, you may provide personal data directly to PlayerSaloons.
This may include:
1. Identity
and contact information
Your name, email address, phone number, date of birth, country of residence,
address, and other information required for account creation, age verification,
identity verification, customer support, legal compliance, fraud prevention,
AML checks, sanctions screening, or payment-provider requirements.
2. Account
information
Your username, profile information, profile picture, account settings,
preferred games, platform preferences, competition history, website credit
balance, rewards, account status, and other information connected with your
PlayerSaloons account.
3. Verification
and compliance information
Information or documents requested for identity verification, age verification,
address verification, bank account verification, source-of-funds checks,
source-of-wealth checks, tax reporting, fraud prevention, AML compliance,
sanctions screening, dispute investigation, or other legal, regulatory, or
payment-provider requirements.
4. Payment,
transaction, and withdrawal information
Information relating to account funding, website credit purchases, tournament
registration fees, refunds, withdrawals, payment status, transaction history,
payment provider references, bank account verification, payment method details,
payment disputes, chargebacks, and related payment activity.
Where payments are processed through third-party payment providers, open banking providers, banks, or payment processors, PlayerSaloons may receive limited payment-related information such as payment status, transaction reference, bank account confirmation, settlement status, refund status, withdrawal status, and risk or compliance indicators. PlayerSaloons does not intentionally collect or store full bank login credentials or sensitive payment authentication details.
5. Tournament,
match, and competition information
Information relating to tournaments and competitions you enter, including game
title, competition format, registration time, match schedule, opponent details,
match results, result reports, screenshots, video clips, livestream links,
console or game-related evidence, dispute evidence, rule breaches, player
conduct reports, and any other information required to administer competitions
and verify results.
6. Communications
and support information
Messages, emails, chat messages, support requests, feedback, complaints,
dispute communications, survey responses, social media messages, and other
communications you send to PlayerSaloons or our support channels.
7. Marketing
and promotional information
Your marketing preferences, referral activity, promotional participation,
campaign responses, influencer or creator campaign information, community
participation, and information relating to offers, promotions, or
communications you choose to receive.
When you access or use the Website or Services, we may automatically collect certain information about your device, browser, activity, and interaction with the platform.
This may include:
1. Technical
information
IP address, browser type, browser version, operating system, device type,
device identifiers, language settings, time zone, referring URLs, session data,
log files, error logs, and similar technical information.
2. Usage
and activity data
Pages viewed, links clicked, features used, login activity, session duration,
competition pages viewed, account actions, website credit activity, payment
flow activity, tournament registration activity, result reporting activity,
dispute activity, and other interactions with the Website and Services.
3. Security
and fraud-prevention data
Information used to detect and prevent fraud, abuse, multiple accounts,
unauthorised access, bot activity, payment abuse, chargeback abuse, cheating,
collusion, sanctions risk, restricted jurisdiction access, or other suspicious
activity.
4. Location-related
information
We may collect or infer general location information from your IP address,
account information, payment information, verification information, or device
data. This may be used to determine service availability, comply with legal and
regulatory requirements, apply jurisdiction restrictions, support fraud
prevention, process payments, and comply with payment-provider requirements.
5. Cookies
and similar technologies
We may use cookies, pixels, analytics tools, log files, and similar
technologies to operate the Website, remember preferences, improve performance,
understand usage, secure the platform, prevent fraud, and support marketing
where permitted. More information may be provided in our Cookie Policy or
cookie notice.
We may receive personal data from third parties where necessary to operate PlayerSaloons, process payments, verify users, prevent fraud, provide support, or comply with legal and regulatory obligations.
This may include information from:
1. payment providers, open banking providers, banks, and payment processors, including payment status, transaction references, bank account verification results, settlement information, refund status, withdrawal status, and payment risk indicators;
2. identity verification, age verification, AML, sanctions screening, fraud-prevention, and compliance providers, including verification results, risk scores, fraud indicators, sanctions screening results, and compliance review information;
3. social media, streaming, communication, and community platforms, such as Discord, Reddit, Twitch, YouTube, TikTok, Facebook, Instagram, X/Twitter, Google, or other platforms where you interact with PlayerSaloons, contact us, participate in promotions, or choose to connect your account;
4. game platforms, console networks, or tournament-related sources, where relevant and available, to help verify match participation, results, disputes, or player conduct;
5. analytics, marketing, advertising, and website service providers, which may provide information about website usage, campaign performance, referrals, traffic sources, and user interaction with our content;
6. law enforcement, regulators, banks, payment providers, dispute bodies, or competent authorities, where required or permitted by applicable law, legal process, compliance review, fraud prevention, or payment investigation.
Where a third party processes your personal data independently, their own privacy policy and terms may apply. We encourage you to review the privacy policies of any third-party services you use in connection with PlayerSaloons.
We use personal data only where we have a lawful reason to do so. Depending on the circumstances, we may use your personal data to perform our contract with you, comply with legal obligations, protect our legitimate business interests, prevent fraud, protect users and the platform, or where you have given consent.
We may use your personal data for the following purposes:
We use your information to:
1. create, manage, verify, and secure your PlayerSaloons account;
2. provide access to the Website, platform features, tournaments, competitions, website credits, customer support, and related services;
3. process tournament registrations and administer skill-based competitions;
4. manage player profiles, preferences, account settings, game preferences, and user activity;
5. display relevant account information, tournament history, website credit balances, results, and platform notifications;
6. provide customer support and respond to questions, complaints, requests, or disputes.
We use your information to:
1. process account funding, website credit activity, tournament registration fees, refunds, withdrawals, and transaction-related requests;
2. confirm payment status, withdrawal status, refund status, settlement status, and payment-provider responses;
3. verify that payment methods, bank accounts, and withdrawal accounts are authorised and connected to the correct user;
4. investigate failed, delayed, disputed, reversed, refunded, or unauthorised transactions;
5. comply with payment-provider, bank, open banking provider, refund, chargeback, and financial crime prevention requirements.
Payment processing may involve third-party payment providers, open banking providers, banks, identity verification providers, fraud-prevention providers, and compliance service providers.
We may use your information to:
1. verify your identity, age, address, country of residence, and account eligibility;
2. conduct AML checks, sanctions screening, fraud screening, source-of-funds checks, source-of-wealth checks, risk assessments, and payment-provider compliance reviews;
3. prevent duplicate accounts, account abuse, unauthorised access, payment abuse, chargeback abuse, bonus abuse, collusion, cheating, false result reporting, and other misconduct;
4. detect, investigate, and prevent fraud, security incidents, suspicious activity, restricted jurisdiction access, or breaches of our Terms;
5. comply with applicable laws, regulations, court orders, payment-provider requirements, and requests from competent authorities.
We use your information to:
1. administer tournaments, competitions, match schedules, player pairings, results, prizes, and website credit adjustments;
2. verify match results and investigate disputes;
3. review screenshots, video clips, match records, communications, platform logs, timestamps, and other evidence submitted for result verification or dispute handling;
4. detect cheating, collusion, false reporting, account sharing, harassment, rule breaches, or other conduct affecting competition integrity;
5. make decisions regarding match results, prize crediting, account restrictions, or competition outcomes in accordance with our Terms.
We use your information to:
1. protect the security, stability, and integrity of the Website and Services;
2. monitor technical performance, detect errors, troubleshoot issues, and improve platform functionality;
3. analyse usage patterns, user behaviour, competition performance, and service reliability;
4. improve our Website, customer support, tournament operations, payment flows, compliance controls, and user experience.
We use your information to send:
1. account-related notices;
2. security alerts;
3. payment, refund, withdrawal, and website credit notifications;
4. tournament confirmations, result updates, dispute updates, and platform messages;
5. service announcements, policy updates, and changes to our Terms or Privacy Policy;
6. customer support responses;
7. marketing communications, offers, promotions, newsletters, referral information, or campaign updates where permitted by law.
You may opt out of promotional communications at any time. However, you may still receive non-promotional communications relating to your account, security, payments, withdrawals, disputes, legal notices, or service updates.
Where permitted by law, we may use your information to:
1. send promotional emails, offers, tournament announcements, referral information, or marketing updates;
2. measure the performance of marketing campaigns, influencer campaigns, referral campaigns, advertisements, and promotional activity;
3. understand user engagement with our Website, content, emails, social media channels, and campaigns;
4. personalise content, platform messages, and promotions where appropriate.
Where required, we will obtain your consent before using cookies, pixels, or similar technologies for non-essential analytics or marketing purposes.
We may use your information to:
1. enforce our Terms, AML Policy, Compliance Policy, tournament rules, and other platform policies;
2. protect our legal rights, users, business, payment providers, service providers, and partners;
3. respond to legal claims, regulatory requests, law enforcement requests, court orders, or competent authority requests;
4. keep records needed for legal, tax, accounting, audit, compliance, payment, fraud-prevention, or dispute-resolution purposes.
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
The retention period may depend on:
1. the type and sensitivity of the personal data;
2. the purpose for which the data was collected;
3. account activity and account status;
4. payment, refund, withdrawal, dispute, fraud-prevention, AML, tax, accounting, or legal requirements;
5. whether the data is needed to resolve disputes, enforce our Terms, protect legal rights, or comply with payment-provider or regulatory obligations.
We may retain certain records after account closure where necessary for legal, tax, accounting, AML, fraud-prevention, sanctions screening, payment-provider, dispute-resolution, or security purposes.
Where personal data is no longer required, we will delete it, anonymise it, or securely restrict access to it, unless retention is required or permitted by law.
Depending on your location and applicable data protection laws, including the UK GDPR and EU GDPR where applicable, you may have certain rights in relation to your personal data.
These rights may include:
1. the right to be informed about how we use your personal data;
2. the right to access the personal data we hold about you;
3. the right to correct inaccurate or incomplete personal data;
4. the right to request deletion of your personal data;
5. the right to restrict how we process your personal data;
6. the right to object to certain processing activities;
7. the right to data portability;
8. the right to withdraw consent where processing is based on consent;
9. the right to object to direct marketing;
10. the right to lodge a complaint with a data protection authority.
These rights may be subject to legal limitations. For example, we may need to retain certain information for AML, fraud-prevention, payment, tax, accounting, legal, dispute-resolution, or compliance purposes, even if you request deletion.
You may review and update certain account information by logging into your PlayerSaloons account.
For privacy-related requests, you may contact us at:
Email: support@playersaloons.com
We may need to verify your identity before responding to privacy requests.
You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by updating your communication preferences where available.
Opting out of promotional communications does not affect service-related, transactional, security, payment, withdrawal, dispute, legal, or account communications.
You can control cookies through your browser settings and, where available, through our cookie banner or cookie preference tools.
Disabling certain cookies may affect the availability or functionality of some Website features. Essential cookies may still be used where necessary to operate the Website, secure accounts, process payments, prevent fraud, or provide requested services.
More information may be provided in our Cookie Policy or cookie notice.
We take reasonable administrative, technical, and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
These measures may include, where appropriate, encryption, secure website connections, access controls, account authentication controls, internal permission restrictions, monitoring, logging, secure hosting arrangements, fraud-prevention tools, payment-provider security controls, and staff or contractor confidentiality obligations.
Where payments, open banking, identity verification, fraud screening, or withdrawal processing are handled by third-party providers, those providers may apply their own security measures, authentication processes, fraud controls, and data protection procedures.
No website, platform, payment system, banking system, transmission method, or electronic storage system can be guaranteed to be completely secure. Users are responsible for taking reasonable steps to protect their own account, including using strong passwords, keeping login details confidential, avoiding shared or unsecured devices, logging out after use, and notifying PlayerSaloons immediately if they suspect unauthorised access or account misuse.
We may share personal data where necessary to operate PlayerSaloons, provide the Services, process payments, verify users, prevent fraud, comply with legal obligations, enforce our Terms, or protect our rights, users, payment providers, and platform integrity.
We may share personal data with the following categories of recipients:
1. Service
providers and contractors
Hosting providers, cloud service providers, IT support providers, customer
support tools, email providers, analytics providers, marketing tools, security
providers, and other service providers who help us operate and improve the
Website and Services.
2. Payment
providers and financial service providers
Payment processors, open banking providers, banks, payment initiation service
providers, refund providers, payout or withdrawal providers, fraud-prevention
providers, and related financial service providers involved in account funding,
website credits, refunds, withdrawals, payment disputes, settlement, and
payment security.
3. Identity
verification, AML, sanctions, fraud, and compliance providers
Providers that help us verify identity, age, address, bank account ownership,
source of funds, fraud risk, sanctions status, restricted jurisdiction access,
account risk, and compliance requirements.
4. Professional
advisers
Lawyers, accountants, auditors, tax advisers, compliance consultants, insurers,
and other professional advisers where necessary for business, legal, tax,
audit, insurance, compliance, or dispute purposes.
5. Affiliates,
group companies, and business partners
SkillPlay Ltd affiliates, group companies, operational partners, or business
partners where necessary to provide, manage, support, or improve the Services.
6. Business
transactions
If PlayerSaloons or SkillPlay Ltd is involved in a merger, acquisition,
investment, restructuring, sale of assets, financing, due diligence process, or
similar business transaction, personal data may be disclosed or transferred as
part of that transaction, subject to appropriate safeguards where required.
7. Legal,
regulatory, and enforcement authorities
Courts, regulators, law enforcement agencies, tax authorities, payment
providers, banks, dispute bodies, or other competent authorities where required
or permitted by law, legal process, regulatory obligation, payment-provider
requirement, fraud prevention, AML compliance, sanctions screening, or
protection of legal rights.
8. Other
users or third parties where necessary for platform functionality
Certain limited information, such as usernames, match information, tournament
participation, results, rankings, public profile details, or
competition-related information, may be visible to other users where necessary
for tournament administration, platform functionality, community features, or
result verification.
We require service providers that process personal data on our behalf to handle personal data in accordance with applicable data protection laws and appropriate confidentiality and security obligations.
PlayerSaloons is operated by SkillPlay Ltd, a UK company. Your personal data may be processed in the United Kingdom, the European Economic Area, or other countries where our service providers, payment providers, verification providers, hosting providers, or business partners operate.
Where personal data is transferred outside the UK or EEA, we will take steps required by applicable data protection law to protect the data. This may include using adequacy regulations, standard contractual clauses, data transfer agreements, or other lawful transfer mechanisms.
PlayerSaloons may make the Website and Services available only in selected jurisdictions. Availability of account funding, withdrawals, tournaments, website credits, payment methods, and other Services may depend on legal review, payment-provider support, compliance checks, fraud-prevention controls, and local laws.
Our initial target markets may include the United Kingdom, the Netherlands, and selected EU/EEA jurisdictions, subject to legal, regulatory, operational, and payment-provider approval.
Accessing or using PlayerSaloons from a country, region, or jurisdiction where the Services are not available, not approved, restricted, or prohibited is not permitted. Users are responsible for ensuring that their use of the Services is lawful in their location.
PlayerSaloons may restrict, suspend, or close accounts, block account funding, block withdrawals, prevent tournament participation, or limit access to Services where required by law, payment-provider requirements, compliance review, fraud prevention, AML checks, sanctions screening, or jurisdiction restrictions.
PlayerSaloons is intended only for users who are at least 18 years old.
We do not knowingly collect personal data from anyone under the age of 18. Users under 18 are not permitted to register, create an account, fund an account, participate in paid competitions, receive prizes, or request withdrawals.
If we become aware that we have collected personal data from a person under 18, we may delete the data, close the account, cancel access to the Services, and take any other action required by law, our Terms, or our compliance procedures.
If you believe that a person under 18 has provided personal data to PlayerSaloons, please contact us using the contact details below.
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, payment methods, legal requirements, compliance obligations, or business operations.
Where required by law, or where changes are material, we may notify users by email, website notice, account dashboard notice, or another appropriate method.
The updated Privacy Policy will apply from the date it is posted or otherwise notified, unless a later effective date is stated. Continued use of the Website or Services after an updated Privacy Policy becomes effective means that you acknowledge the updated policy.
We encourage users to review this Privacy Policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy, your personal data, or our data protection practices, you may contact us at:
Email: support@playersaloons.com
Operator: SkillPlay Ltd
Website: PlayerSaloons.com
We will review and respond to privacy-related requests in accordance with applicable data protection laws.
